Each product has its own design needs, but as a rule of thumb, it’s best to use bold, legible artwork and avoid overly fine details. Small text or ultra-thin lines may not reproduce well, especially on embroidered or woven items. For more guidance, see the product sections below for tips tailored to each material.

Absolutely. Just send us your Pantone codes or brand color references, and we’ll do our best to match them during production. For embroidery, woven labels, and patches, exact color matching is possible when your order meets the minimum quantity required for custom-dyed threads. For smaller runs, we’ll choose the closest available thread color from our stock that best matches your brand.

Yes! If you only have a sketch, screenshot, or low-res image, we offer a file recreation service to help get your artwork ready for production. This service comes with a design fee based on the complexity of your artwork, and we’ll always confirm the cost with you before moving forward. Our goal is to make sure your branding looks great and is ready for the next step.

We specialize in custom garment accessories like woven labels, heat transfer labels, rubber labels, zipper bags, poly mailers, and more.

Our minimum order quantity is as low as 30 pieces, allowing you to start small and scale as your brand grows.

Yes, we can assist you with the design process to ensure your branding looks perfect. Reach out to our team for more details.

“For most products — including DTF prints, heat transfer labels, hang tags, rubber labels, woven labels, stickers, zipper bags, and poly mailers — we only provide a digital mockup for your approval before moving into production.

For more detailed items such as embroidered patches, 3D embroidery patches, and high-density woven labels, a physical sample (proof) is available for $15.99, and you’ll have the option to request this during checkout.
Once your proof is ready, we’ll send you high-quality photos and a video so you can review all the details clearly. Once approved, we’ll proceed to full production.

Please note: Proofs are only available after an order is placed and cannot be purchased separately. If your patch order exceeds $250, the proof is included free of charge. Once production begins, we’re unable to make changes, so please double-check your mockup and details before approval.”

Yes! We offer custom sample kits tailored to your brand’s needs. This helps you ensure the quality and suitability of the products before placing a bulk order.

You’ll be assigned a dedicated sales representative when you place your order. If anything comes up, reach out to them directly and we’ll take care of it quickly and thoroughly.

We always strive for top quality, but if there’s a mistake or issue, let us know as soon as possible. Once your order is placed, a dedicated sales representative will follow up with you directly — helping confirm your mockup, track progress, and assist with any special requests.
If you experience any issues or notice an error with your order, please contact your assigned sales representative directly so we can assist you as quickly as possible.

Because all our products are made-to-order, we don’t accept returns or exchanges unless there’s a defect or error with your order. If something’s wrong, just reach out, we’ll do our best to make it right.

Please note that all issues must be reported within 10 days of receiving your order, and accompanied by clear photos or videos so our team can properly evaluate and assist.

We usually send your digital mockup within 24–36 hours after your order is placed and your design file is received. This mockup is a digital layout that shows how your design will appear on the product — including size, positioning, and color. You’ll be able to review and confirm the layout before we move into production.

We’ll send your digital mockup through the communication method you selected when placing your order. You can choose to receive it via Email, WhatsApp, or iMessage — whichever works best for you.

We strongly recommend reviewing your mockup carefully before approving. If a mistake is present in the approved proof, we may not be able to redo it at no charge — but we’ll always work with you to find a fair solution if something goes wrong.

If your order has not gone into production yet, yes — just send us the update via WhatsApp or Email and we’ll apply it. Once production starts, changes may no longer be possible, so please notify us as soon as possible.

Orders can be canceled or edited as long as they haven’t gone into production yet. Once production begins, we’re unable to make changes or cancel.

Yes — always. We’ll send you a digital mockup showing your design, layout, colors, and sizing. Production will only begin once you confirm and approve the mockup.

We recommend sending your artwork in vector format (.AI, .PDF, .EPS) for the best quality. If that’s not available, high-resolution PNG or JPG files (at 300 dpi) work too. If you’re unsure, send what you have — we’ll guide you from there.

Shipping costs vary depending on the destination, product weight, and quantity. We’ll provide a shipping quote along with your order so there are no surprises.

Production times vary depending on the product and customization. Typically, it takes around 7–15 business days. We will provide an estimated timeline when your order is confirmed.

We partner with reliable shipping carriers to ensure timely delivery. Shipping times depend on your location and shipping method selected.

Shipping costs vary depending on the destination, product weight, and quantity. We offer two shipping options for you to choose from:
– Standard Shipping (5–7 business days) via USPS — an economical option for smaller packages. Please note: this option is not available for orders over $200.
– Express Shipping (2–4 business days) via DHL, FedEx, or UPS — ideal if you’re in a rush. Pricing for express shipping depends on your location and the weight of your package. Shipping fees will be clearly shown at checkout when placing your order.

Absolutely. As soon as your order ships, we’ll send you a tracking number via your preferred contact method.

Yes, we ship worldwide! We primarily serve brands in the USA and Europe, but our services are available globally.