Privacy policy

INTRODUCTION

Welcome to PackLove ("we," "us," or "our").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains:

✅ What information we collect

✅ How we use your information

✅ Who we share it with

✅ Your rights and choices

✅ How we protect your data

By using our website (www.mypacklove.com), you agree to this Privacy Policy.

Our Commitment:

🔒 We will NEVER sell your personal information

🔒 We only collect what's necessary

🔒 We protect your data with industry-standard security

🔒 You can access, update, or delete your data anytime

🔒 We're transparent about our practices

Who We Are:

Business Name: PackLove

Website: www.mypacklove.com

Email: infopacklove@gmail.com

Location: Vietnam and USA

Business Type: Custom label manufacturing and e-commerce

 

INFORMATION WE COLLECT

1. Information You Provide to Us

A. Account Information

When you create an account, we collect:

✅ Name (First and Last)

✅ Email address

✅ Password (encrypted)

✅ Phone number (optional)

✅ Company name (optional)

B. Order Information

When you place an order, we collect:

✅ Billing Information:

• Full name
• Billing address
• Email address
• Phone number

✅ Shipping Information:

• Recipient name
• Shipping address
• Phone number
• Delivery instructions (optional)

✅ Payment Information:

• Credit/debit card details (processed securely by payment providers)
• PayPal email (if using PayPal)
• Transaction history

⚠️ Note: We do NOT store your full credit card numbers. Payment processing is handled by secure third-party providers (Shopify Payments, PayPal, Stripe).

C. Design & Customization Information

For custom orders, we collect: Design files (logos, artwork, images); Text content for labels; Color preferences; Size specifications; Special instructions; Proof approvals

D. Communication Information

When you contact us, we collect: Email messages; Live chat conversations; WhatsApp messages; Phone call records (if applicable); Support ticket information; Feedback and reviews

2. Information We Collect Automatically

A. Device & Browser Information

When you visit our website, we automatically collect:

✅ Device Information:

• Device type (mobile, tablet, desktop)
• Operating system (iOS, Android, Windows, Mac)
• Browser type (Chrome, Safari, Firefox, etc.)
• Screen resolution

✅ Usage Information:

• Pages visited
• Time spent on pages
• Links clicked
• Products viewed
• Search queries
• Referral source (how you found us)

✅ Technical Information:

• IP address
• Browser language
• Time zone
• Cookies and similar technologies

B. Location Information

We collect approximate location based on:

• IP address (country, city)
• Shipping address (when provided)
• Browser language settings

We do NOT collect precise GPS location.

C. Shopping Behavior

We track: Products viewed; Items added to cart; Abandoned carts; Purchase history; Wishlist items; Product reviews

3. Information from Third Parties

We may receive information from:

✅ Payment Processors:

• Shopify Payments
• PayPal
• Stripe
• Transaction verification data

✅ Shipping Carriers:

• Delivery status
• Tracking updates
• Delivery confirmations

✅ Marketing Platforms:

• Facebook Pixel data
• Google Analytics data
• Email marketing metrics

✅ Social Media:

• If you log in via Facebook/Google
• Public profile information

 

HOW WE USE YOUR INFORMATION

1. To Process Your Orders

Confirm and fulfill orders -> Process payments -> Create custom designs -> Manufacture products -> Ship orders -> Provide tracking information -> Handle returns and refunds

Legal Basis: Contract performance

2. To Communicate with You

• Order confirmations
• Shipping notifications
• Delivery confirmations
• Tracking updates

• Respond to inquiries
• Resolve issues
• Provide assistance
• Follow up on requests

• Promotional emails
• New product announcements
• Special offers and discounts
• Newsletter updates

Legal Basis: Contract performance, Legitimate interest, Consent (for marketing)

3. To Improve Our Services

✅ Analyze website usage

✅ Understand customer preferences

✅ Improve product offerings

✅ Enhance user experience

✅ Develop new features

✅ Fix technical issues

Legal Basis: Legitimate interest

4. For Marketing & Advertising

✅ Send promotional emails (with consent)

✅ Show personalized ads

✅ Retarget website visitors

✅ Measure ad effectiveness

✅ Conduct market research

Legal Basis: Consent, Legitimate interest. You can opt out anytime!

5. For Security & Fraud Prevention

✅ Detect and prevent fraud

✅ Protect against unauthorized access

✅ Verify identity

✅ Investigate suspicious activity

✅ Comply with legal obligations

Legal Basis: Legal obligation, Legitimate interest

6. For Legal Compliance

✅ Comply with laws and regulations

✅ Respond to legal requests

✅ Enforce our terms and policies

✅ Protect our rights and property

✅ Resolve disputes

Legal Basis: Legal obligation

 

HOW WE SHARE YOUR INFORMATION

We DO NOT Sell Your Personal Information

❌ We will NEVER sell your data to third parties

❌ We will NEVER rent your email list

❌ We will NEVER share your info for others' marketing

We Share Information With:

Service Providers

We share data with trusted partners who help us operate:

✅ Shopify (E-commerce platform)

• Hosts our website
• Processes payments
• Manages orders
• Shopify Privacy Policy

✅ Payment Processors

• Shopify Payments
• PayPal
• Stripe
• Process transactions securely

✅ Shipping Carriers

• DHL, FedEx, local couriers
• Deliver your orders
• Provide tracking

✅ Email Service Providers

• Klaviyo, Mailchimp (if used)
• Send order confirmations
• Send marketing emails (with consent)

✅ Customer Support Tools

• Tidio, Tawk.to (live chat)
• Help desk software
• Manage customer inquiries

✅ Analytics Providers

• Google Analytics
• Facebook Pixel
• Understand website usage

Legal Requirements

We may share information when required by law:

⚖️ Court orders or subpoenas

⚖️ Government investigations

⚖️ Legal proceedings

⚖️ Protect rights and safety

⚖️ Prevent fraud or illegal activity

Business Transfers

If we sell or merge our business:

🏢 Your information may transfer to new owner

🏢 You'll be notified of any changes

🏢 Privacy protections continue

With Your Consent

We may share information with others when you give explicit permission.

 

YOUR RIGHTS & CHOICES

Your Privacy Rights:

Right to Access

✅ Request a copy of your personal data

✅ See what information we have

✅ Receive data in readable format

How: Email infopacklove@gmail.com with "Data Access Request"

Right to Correction

✅ Update incorrect information

✅ Correct outdated data

✅ Complete incomplete information

How:

• Log into your account → Edit profile
• Or email us: infopacklove@gmail.com

Right to Deletion

✅ Request deletion of your data

✅ "Right to be forgotten"

✅ We'll delete within 30 days

Exceptions:

• Orders in progress
• Legal obligations
• Fraud prevention
• Accounting records (required by law)

How: Email infopacklove@gmail.com with "Delete My Data"

Right to Object

✅ Object to data processing

✅ Opt out of marketing

✅ Stop profiling

How:

• Click "Unsubscribe" in emails
• Email: infopacklove@gmail.com
• Adjust cookie settings

Right to Restrict Processing

✅ Limit how we use your data

✅ Temporarily suspend processing

How: Email infopacklove@gmail.com

Right to Data Portability

✅ Receive your data in portable format

✅ Transfer to another service

How: Email infopacklove@gmail.com with "Data Export Request"

Right to Withdraw Consent

✅ Withdraw consent anytime

✅ Stop marketing emails

✅ Disable cookies

How:

• Click "Unsubscribe" in emails
• Adjust browser cookie settings
• Email us

How to Exercise Your Rights:

Email: infopacklove@gmail.com

Subject: [Your Request Type]

Include:

• Your name
• Email address
• Order number (if applicable)
• Specific request

Response Time: Within 30 days

Marketing Opt-Out:

Email Marketing:

• Click "Unsubscribe" at bottom of emails
• Or email: infopacklove@gmail.com

SMS Marketing:

• Reply "STOP" to any SMS
• Or email us

Push Notifications:

• Disable in browser settings
• Or website notification settings

 

COOKIES & TRACKING TECHNOLOGIES

What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

Essential Cookies (Required)

✅ Purpose: Website functionality

✅ Examples:

• Shopping cart
• Login sessions
• Security features
• Language preferences

❌ Cannot be disabled (website won't work without them)

Performance Cookies

✅ Purpose: Understand website usage

✅ Examples:

• Google Analytics
• Page load times
• Error tracking
• User behavior

✅ Can be disabled

Functionality Cookies

✅ Purpose: Remember your preferences

✅ Examples:

• Language selection
• Currency preference
• Recently viewed products
• Saved designs

✅ Can be disabled

Marketing Cookies

✅ Purpose: Personalized advertising

✅ Examples:

• Facebook Pixel
• Google Ads
• Retargeting ads
• Email marketing tracking

✅ Can be disable

Third-Party Cookies:

We use cookies from:

🔹 Google Analytics - Website analytics

🔹 Facebook Pixel - Ad targeting

🔹 Shopify - E-commerce platform

🔹 Payment Processors - Secure payments

How to Manage Cookies:

Option 1: Browser Settings

• Chrome: Settings → Privacy → Cookies
• Safari: Preferences → Privacy
• Firefox: Options → Privacy & Security

Option 2: Cookie Consent Banner

• Adjust preferences when you first visit
• Click "Cookie Settings" in footer

Option 3: Opt-Out Tools

• Google Analytics Opt-out: [Link]
• Facebook Opt-out: Ad Settings
• Network Advertising Initiative: [Link]

Do Not Track (DNT):

Some browsers have "Do Not Track" signals. We currently do not respond to DNT signals, but you can disable cookies manually.

 

DATA SECURITY

How We Protect Your Information:

Technical Measures

✅ SSL/TLS Encryption

• All data transmitted securely
• 256-bit encryption
• Secure HTTPS connection

✅ Secure Payment Processing

• PCI DSS compliant
• Tokenized card data
• No full card numbers stored

✅ Secure Servers

• Shopify's secure infrastructure
• Regular security updates
• Firewall protection

✅ Data Encryption

• Passwords encrypted
• Sensitive data encrypted at rest
• Secure database access

Organizational Measures

✅ Access Controls

• Limited employee access
• Role-based permissions
• Regular access reviews

✅ Staff Training

• Privacy awareness training
• Security best practices
• Data handling procedures

✅ Regular Audits

• Security assessments
• Vulnerability testing
• Compliance reviews

Your Responsibilities

🔐 Use strong passwords

🔐 Don't share login credentials

🔐 Log out on shared devices

🔐 Keep contact info updated

🔐 Report suspicious activity

Data Breach Notification:

If a breach occurs:

⚠️ We'll notify affected users within 72 hours

⚠️ We'll report to authorities as required

⚠️ We'll take immediate action to secure data

⚠️ We'll provide guidance on protective steps

 

CHILDREN'S PRIVACY

Age Restriction:

Our website is NOT intended for children under 16.

❌ We do not knowingly collect data from children under 16

❌ We do not market to children

❌ We require users to be 16+ or have parental consent

If You're a Parent:

If you believe your child provided information to us:

📧 Email: infopacklove@gmail.com

📧 Subject: "Child Privacy Concern"

📧 We'll delete the information immediately

 

INTERNATIONAL DATA TRANSFERS

Where We Store Data:

Our servers are located in:

• 🇺🇸 United States (Shopify servers)
• 🇻🇳 Vietnam (our business location)

Cross-Border Transfers:

If you're outside Vietnam/USA:

✅ Your data may be transferred internationally

✅ We use standard contractual clauses

✅ We ensure adequate protection

✅ We comply with local laws

EU/UK Customers:

For GDPR compliance:

✅ We have lawful basis for processing

✅ We use EU-approved transfer mechanisms

✅ You have full GDPR rights

✅ You can lodge complaints with supervisory authorities

California Customers (CCPA):

California residents have additional rights:

✅ Right to know what data we collect

✅ Right to delete personal information

✅ Right to opt-out of data sales (we don't sell data)

✅ Right to non-discrimination

Exercise rights: Email infopacklove@gmail.com

 

DATA RETENTION

How Long We Keep Your Data:

After Retention Period:

✅ Data is securely deleted

✅ Backups are purged

✅ Third parties notified to delete

Legal Holds:

We may retain data longer if:

⚖️ Required by law

⚖️ Ongoing legal matter

⚖️ Fraud investigation

⚖️ Dispute resolution

 

POLICY UPDATES

Changes to This Policy:

We may update this Privacy Policy occasionally.

When we update:

• "Last updated" date changes
• We'll notify you via email (for major changes)
• Updated policy posted on website
• Continued use = acceptance

How to Stay Informed:

✅ Check this page periodically

✅ Review "Last updated" date

✅ Read email notifications

✅ Contact us with questions

Version History:

• March 12, 2026
  • Current version
• Previous versions available upon request

 

📞 CONTACT US

Privacy Questions or Concerns?

We're here to help!

Email: infopacklove@gmail.com

Subject: "Privacy Inquiry"

WhatsApp: +84 363615867

Response Time: Within 48 hours

Supervisory Authority:

EU/UK residents can lodge complaints with:

• Your local data protection authority
• [Link to EU supervisory authorities]

 

SUMMARY

Quick Reference:

✅ We collect: Contact info, order details, usage data

✅ We use it for: Orders, communication, improvements

✅ We share with: Service providers only (never sell)

✅ Your rights: Access, delete, correct, opt-out

✅ Security: SSL encryption, secure servers

✅ Cookies: Essential + optional (you control)

✅ Contact: infopacklove@gmail.com

 

KEY TAKEAWAYS

Our Promises:

🔒 We protect your privacy

🔒 We're transparent about data use

🔒 We give you control

🔒 We never sell your information

🔒 We comply with privacy laws

🔒 We respond to your requests

Your Actions:

✅ Read this policy

✅ Understand your rights

✅ Manage your preferences

✅ Contact us with questions

✅ Review updates periodically

Thank you for trusting PackLove with your information!

We're committed to protecting your privacy and providing excellent service.

📧 infopacklove@gmail.com

🌐 www.mypacklove.com

📱 WhatsApp: +84 363615867

PackLove - Your Privacy Matters

Last updated: March 12, 2026