Shipping Policy

SHIPPING OPTIONS 

We offer two shipping methods to serve customers worldwide:

🌍 Standard Shipping (15-20 Business Days)

Best for: Budget-conscious customers who can wait

✅ Reliable delivery

✅ Full tracking included

✅ Insurance coverage

✅ Most economical option

Delivery time: 15-20 business days after dispatch

Cost: $14.99 (FREE on orders $200+)

⚡ Express Shipping (5-7 Business Days)

Best for: Urgent orders and fast delivery

✅ Priority handling

✅ Faster customs clearance

✅ Full tracking included

✅ Insurance coverage

✅ Signature on delivery

Delivery time: 5-7 business days after dispatch

Cost: $34.99 (Discounted/FREE on larger orders)

 

SHIPPING RATES

📦 Standard Shipping Rates:

💡 TIP: Add just a bit more to your cart to unlock FREE Standard Shipping!

⚡ Express Shipping Rates:

💡 TIP: Orders $500+ get FREE Express Shipping - our fastest delivery at no cost!

🎯 How to Get FREE Shipping:

Option 1: FREE Standard Shipping

• Spend $200 or more
• Save $14.99
• Delivery: 15-20 days

Option 2: FREE Express Shipping

• Spend $500 or more
• Save $34.99
• Delivery: 5-7 days

💰 Most Popular: Customers spend $250-350 for best value!

 

⏱️ PROCESSING TIME

Production Timeline:

Step 1: Order Confirmation (Same Day)

• You place order
• We send confirmation email
• Payment processed

Step 2: Design Proof (1-2 Business Days)

• We create digital mockup
• Send for your approval
• You review and approve

Step 3: Production (7-10 Business Days)

• Manufacturing begins after approval
• Quality control checks
• Careful packaging

Step 4: Dispatch (Within 24 Hours)

• Order ships out
• Tracking number sent via email
• Shipping time begins

⚠️ Note: Processing time does NOT include shipping time.

What Are "Business Days"?

Business days = Monday to Friday (excluding holidays)

We don't process orders on:

❌ Weekends (Saturday & Sunday)

❌ Vietnamese public holidays

❌ Major international holidays

Example:

• Order placed: Friday 5PM
• Processing starts: Monday 9AM
• Processing time: 2-3 days = Wednesday - Thursday

 

DELIVERY TIME

📦 Standard Shipping (15-20 Business Days)

Delivery time by region:

Region	Delivery Time
Asia	10-15 business days
North America	15-20 business days
Europe	15-20 business days
Australia/NZ	12-18 business days
South America	18-25 business days
Africa	20-30 business days

⚡ Express Shipping (5-7 Business Days)

Delivery time by region:

Region	Delivery Time
Asia	3-5 business days
North America	5-7 business days
Europe	5-7 business days
Australia/NZ	5-7 business days
South America	7-10 business days
Africa	7-12 business days

Estimated Delivery Calculator

Example: Order placed March 12, 2026

Standard Shipping:

• Processing: March 12-15 (3 days)
• Shipping: March 15 - April 5 (15-20 days)
• Estimated delivery: April 1-8, 2026

Express Shipping:

• Processing: March 12-15 (3 days)
• Shipping: March 15-22 (5-7 days)
• Estimated delivery: March 20-24, 2026

Delivery Time Factors

Delivery may be delayed by:

• Customs clearance (varies by country)
• Holiday seasons (Nov-Jan)
• Remote locations
• Weather conditions
• Force majeure events

📍 TRACKING YOUR ORDER

How Tracking Works:

Step 1: Order Confirmation

✅ Order placed

📧 Email: "Order Confirmed #1234"

Status: Processing

Step 2: In Production

✅ Design approved

📧 Email: "Your order is in production"

Status: Manufacturing

Step 3: Shipped

✅ Order dispatched

📧 Email: "Your order has shipped!"

📦 Tracking number: ABC123456789

Status: In transit

Step 4: In Transit

✅ Package moving

📧 Email updates at key checkpoints

Status: On the way

Step 5: Out for Delivery

✅ In your country

📧 Email: "Arriving today/tomorrow"

Status: Out for delivery

Step 6: Delivered

✅ Package delivered

📧 Email: "Your order was delivered!"

Status: Completed

How to Track:

Method 1: Email Link

• Check your email for tracking number
• Click "Track Your Order" button
• View real-time updates

Method 2: Carrier Website

• Standard: [Carrier website]
• Express: [DHL/FedEx website]
• Enter tracking number

Method 3: Contact Us

• Email: infopacklove@gmail.com
• We'll check status for you
• Response within 24 hours

Tracking Number Timeline:

Event	When You Get It
Order placed	Immediately (order #)
Shipped	Within 24 hours of dispatch
First scan	24-48 hours after ship
Regular updates	Every 2-3 days
Delivery	Final update

⚠️ Note: Tracking may take 24-48 hours to activate after shipping.

WORLDWIDE SHIPPING

Countries We Ship To:

We ship to 150+ countries worldwide, including:

• Asia: ✅ All Asian countries
• North America: ✅ USA, Canada, Mexico
• Europe: ✅ All EU countries ✅ UK, Switzerland, Norway
• Oceania: ✅ Australia, New Zealand
• Others: ✅ Most countries worldwide

Shipping Restrictions:

We cannot ship to:

• ❌ Countries under international sanctions
• ❌ PO Boxes (Express shipping only)
• ❌ Military addresses (APO/FPO)

Not sure if we ship to you? Contact us: infopacklove@gmail.com

 

WHAT'S INCLUDED

Every Shipment Includes:

✅ Full Tracking

• Real-time updates
• Email notifications
• Online tracking portal

✅ Insurance Coverage

• All orders insured
• Lost/damaged protection
• Full replacement guarantee

✅ Secure Packaging

• Protective materials
• Waterproof outer layer
• Careful handling labels

✅ Quality Check

• Inspected before shipping
• Correct quantity verified
• Quality standards met

✅ Customer Support

• Email support
• WhatsApp assistance
• Live chat available

 

CUSTOMS & IMPORT DUTIES

Important Information:

What are customs duties?

• Taxes charged by your country
• On imported goods
• Varies by country and product value

Who Pays Customs Fees?

⚠️ IMPORTANT: Customers are responsible for all customs duties, taxes, and import fees in their country.

We:

✅ Declare accurate value on customs forms

✅ Provide all necessary documentation

✅ Mark packages correctly

You:

💰 Pay any customs fees when package arrives

📋 Provide any required documentation

🏛️ Follow your country's import regulations

Customs Delays:

Customs clearance typically takes:

✅ 1-3 days (most countries)

⚠️ 3-7 days (strict customs)

🚨 7-14 days (peak seasons)

We cannot control customs processing time.

If your package is held at customs:

1. Check tracking for updates
2. Contact your local customs office
3. Provide any requested documents
4. Pay any fees required

Refused Shipments:

If you refuse to pay customs fees:

❌ Package returns to us

❌ You pay return shipping ($30-50)

❌ Refund minus shipping costs

❌ 20% restocking fee may apply

💡 TIP: Check your country's import rules before ordering!

SHIPPING ISSUES & SOLUTIONS

Issue 1: Package Not Arrived

If Standard Shipping (15-20 days):

• Wait until day 25
• Then contact us
• We'll investigate

If Express Shipping (5-7 days):

• Wait until day 10
• Then contact us
• We'll investigate immediately

We will:

• Track package location
• Contact carrier
• File claim if lost
• Send replacement or refund

Issue 2: Package Damaged

What to do:

✅ Take photos immediately (box + contents)

✅ Contact us within 48 hours

✅ Keep all packaging

✅ Don't discard anything

We will:

• Review photos
• File insurance claim
• Send replacement immediately
• No need to return damaged items

Timeline:

• Report: Within 48 hours
• Replacement shipped: 1-2 days
• Refund processed: 3-5 days

Issue 3: Wrong Address

Before Shipping:

✅ Contact us immediately

✅ We can update address

✅ No extra charge

After Shipping:

⚠️ Contact carrier directly

⚠️ Address change fee may apply ($10-30)

⚠️ May cause delays

💡 TIP: Double-check your address before ordering!

Issue 4: Package Stuck in Transit

Common reasons:

📦 Customs clearance

🌐 Remote location

⛈️ Weather delays

🎄 Holiday season

What we do:

• Monitor tracking daily
• Contact carrier if stuck >5 days
• Keep you updated
• Resolve issue ASAP

What you can do:

• Check tracking regularly
• Contact local post office
• Provide any requested documents
• Be patient during peak seasons

Issue 5: Tracking Not Updating

Possible reasons:

⏰ Too early (wait 48 hours)

📦 In transit between scans

🛃 Customs processing

🌐 Remote area

What to do:

• Wait 3-5 days
• Check carrier website directly
• Contact us if no update after 7 days

Issue 6: Package Returned to Sender

Common reasons:

❌ Wrong address

❌ Refused delivery

❌ Customs issues

❌ Unclaimed package

What happens:

• Package returns to us (2-4 weeks)
• We inspect upon return
• Contact you for resolution

Options:

1. Reship (you pay shipping)
2. Refund (minus original shipping)
3. Store credit (full amount)

SPECIAL SHIPPING SERVICES

Rush Production (+$50)

Need it faster?

• Standard: 2-3 days production
• Rush: 1-2 days production

How to add:

• Select "Rush Production" at checkout
• Add $50 to order
• We prioritize your order

Combined with Express Shipping:

• Production: 1-2 days
• Shipping: 5-7 days
• Total: 6-9 days from order to delivery!

Split Shipping

Ordering multiple products?

We can split your order:

• Ship to different addresses
• No extra charge for 2-3 addresses
• $5 per additional address after that

How to request:

• Email us after ordering
• Provide addresses
• We'll arrange split shipping

Hold for Pickup

Prefer to pick up at carrier facility?

Available for Express Shipping:

• Request "Hold at Location"
• Pick up at FedEx/DHL office
• Avoid missed deliveries
• Faster than home delivery

How to request:

• Email us after ordering
• Provide preferred location
• We'll arrange with carrier

SHIPPING SUPPORT

Questions About Shipping?

Before Ordering:

💬 Live Chat: www.mypacklove.com

📧 Email: infopacklove@gmail.com

📱 WhatsApp: +84 363615867

After Ordering:

📧 Email with order number

📱 WhatsApp for quick updates

💬 Live chat for tracking help

• Live Chat: Instant (business hours)
• WhatsApp: Within 1 hour
• Email: Within 24 hours

Business Hours:

Monday - Friday:

• 9:00 AM - 6:00 PM (GMT+7)
• Vietnam Time

Saturday:

• 9:00 AM - 2:00 PM (GMT+7)
• Limited support

Sunday:

• Closed
• Email support only

SHIPPING TIPS

How to Save on Shipping:

Tip 1: Spend $200+ for FREE Standard Shipping

Tip 2: Spend $500+ for FREE Express Shipping

Tip 3: Combine orders with friends

Tip 4: Order during promotions

Tip 5: Choose Standard if not urgent

OUR SHIPPING PROMISE

We Guarantee:

✅ Accurate Tracking

• Real tracking numbers
• Regular updates
• Email notifications

✅ Secure Packaging

• Professional packaging
• Damage protection
• Waterproof materials

✅ On-Time Delivery

• 95%+ on-time rate
• Proactive communication
• Issue resolution

✅ Full Insurance

• All orders covered
• Lost/damaged protection
• Quick replacement

✅ Responsive Support

• 24-hour email response
• Live chat available
• Shipping experts ready

 

POLICY UPDATES

This shipping policy was last updated on March 12, 2026.

We may update shipping rates and policies occasionally. Changes will be posted on this page.

Current customers: Existing orders ship under the policy in effect when ordered.

 

🎯 SUMMARY

Quick Reference:

Shipping Type	Cost	Delivery	Free Threshold
Standard	$14.99	15-20 days	$200+
Express	$34.99	5-7 days	$500+

Processing: 2-3 business days

Tracking: Included with all orders

Insurance: Included with all orders

Worldwide: 150+ countries

 

Questions?

📧 infopacklove@gmail.com

🌐 www.mypacklove.com

📱 WhatsApp: +84 363615867

💬 Live Chat: Available on website